99/month when bundled with Fibre 1 superfast broadband thereafter. Until today I paid for Sky ADSL2+ broadband for her. £100 BT Reward Card 171123. . Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. BritBox is an on-demand streaming service for UK TV boxsets. . Activation has not worked. To find out which speed is right for you, see our Cheap Broadband guide. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Check BT availability. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. You might see an "Activate discovery+" at that point. 18+ See T&Cs*. It is now the 22/03 and I still cant activate it. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. I'm afraid only our telephone agents can look into broadband related queries. . I hope the issue is resolved shortly. Check BT availability. . Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Please check your settings “. Done all the recommended steps as they say the problem is. That is where your problem started. He gives me a rout. Not even explaining what the problem is . You have had too many unsuccessful attempts to login. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. Check if there are any temporary issues that are affecting service near you. it should be done any time up to midnight (been saying this since 16th). Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. I got confirmation from both BT and Sky that my phone line and broadband woul. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. TNT Sports on Sky TV with BT broadband. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. . Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. £30 an appointment – If you can get QuickStart but choose not to. The phone line service was fully working and the PON light was solid green and Phone 1 was green. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. However, there is usually a £9. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). So I made a phone call today to activate it, then in the p. Here's how to sign in on your BT TV device (e. Plusnet Perks. I'm not. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. @Sue_7. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. There are apparently issues for sky subscribers also. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. 99 delivery charge for your BT router. Options. Enter postcode to see availability. My activation date was the by midnight on the 21st but never happened. com and include your BT ID and BT account number in the email. BT however has failed too, our landline is working but our broadband is not. Edit - No issues listed on the service status page. Then select ‘ Add Game Pass Ultimate’ to get set up. BT add on. Email;The legal stuff. Order. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. To check your mobile signal status, use the EE coverage and network checker. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. . Any still September 2017 Vodafone still appear to have issues getting service activated. . Advanced Digital Home Phones. . The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. On 17/06 BT support team told me that there is a glitch in the orde. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. 4G Home Broadband - 30Mb. Welcome to this user forum for BT Retail phone and broadband customers. This is a small network termination point. Full Fibre 900 Install. . However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. On hold for more then an hour. Came online to check my bt account to see what it was saying and. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. . More options. . Re: Activating TNT sports on BT. TalkTalk. The Openreach database is primarily attatched to a phone number, that is their USO. We’ve spent hours on the phone and ea. BT Total broadband. OR. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. A steady blue means that the Hub is connected to your broadband. 4G Home Broadband - 30Mb. With BT Service Status you can check your BT Broadband, Landline or TV is working. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. For the last 3 hours been trying to contact vodafone through phone and live chat. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Sorry to hear you're still experiencing issues with your broadband setup. BT have already switched off my broadband. We’ll do what we can to help. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Back to Top. My activation date was Friday 28th (yesterday). “You're not connected to a Sky Q box right now. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. Please remember, there’s always a £35 activation fee for our services. com & Community; Broadband. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Yesterday was my activation day and I waited in for the engineers. Connect to your BT broadband hub over wi-fi or use the 1. Thanks, Viki. I have tried to order Broadband only connection from BT. The best way to ha. Check BT Broadband service status. Check the black cable with the grey connectors on the end is. My TV. . That is a pity, because without a working phone line the broadband will not work. BT Activation issues; Options. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. ). Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. 5 days x £5 = £25. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. BT Fibre broadband. apps@bt. We were told we couldn't add TV services until the phone and broadband were activated. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Long story short. Broadband Extras & Apps from BT. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Rung BT a few times who were very helpful and spoke to open reach…. Home phone & Mobile. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Some providers also offer a longer cooling-off period. Or take a look at one of our videos. Once your broadband is up and running, just go to My BT and log in with your My BT details. My engineer visit and activation date was scheduled for 26/7/23. Does anyone know what we can do? We. BT. Never had issues before (with Plusnet or BT before that). Public BT Wi-fi hotspots Find a. Get help with BT Fibre Broadband. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. I ordered broadband at the end of June with an activation date of July 11. 4. Get help to fix your dropping broadband connection. First, please check that the broadband cable is probably connected to your Smart Hub 2. Region No. To take your BT services with you when you move home, please let us know you're moving. Scam alert: COVID: The UK-GOV has issued a payment of £349. . Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. For a reliable signal in every room or £100 money-back guarantee. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Pay only £1/month for the first three months of your broadband and TV package, then just £50. UK BT or EE subscribers only. YouView from BT; BT Sport on TV, Online player or App;. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. . Thanks for posting back @haggisbasherman. I'm sorry if you're having problems setting up the BT Sport on your EE service. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. That increase. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Activation date. £9. I have been with BT for less than 1 month. The Openreach database is primarily attatched to a phone number, that is their USO. All our broadband hubs have the latest technology installed to give you the best possible connection. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. I am sorry again for the problems activating discovery+. ACTIVATION. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Plusnet charges £49. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. However, sometimes these. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. Why am I having problems adding BT Virus Protect to. . Contact us. com & Community; Broadband. Received my router but am not to plug in until text message. I am going through the usual problems with Openreach and activating my broadband. This will help to keep you safe while browsing online. . Last Thursday my mobile phone rang and it was a BT engineer who wan. Check if there are any temporary issues that are affecting service near you. Keep track of your bills and usage. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. . Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Payment by Direct Debit. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. Option 2. Had 4 people from Sky say the same response: "wow this is really unusual". OR. So I assumed that the problem had been fixed. Subscribe to this Topic's RSS Feed;. Every time I am told to. Hi all, I have a new build property. although I was given a date of 4th May as my new activation date, I am still. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. My engineer visit and activation date was scheduled for 26/7/23. The phone number will not show on the checker as it does not come over copper. I was given an activation date of 20/01/2014. Activation date was set for 7th of October. BT Fibre broadband / BT activation date passed. That is where your problem started. ACTIVATION. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. No upfront costs. BT Virus Protect app. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. Press the Power button on the back until all the lights go off and wait for 5 minutes. . Activation was set to be on the 19th. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Had an email saying activation date and engineer visit for the 13th July 2016 (today). There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Download the My BT app >. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Hi , I am so sorry for the delay in getting your services activated. During this time, it's your legal right to cancel for free, for any reason. Broadband activation issues and poor. Fix broadband problems. Our broadband has been cut offActivation has not worked. Go to MyBT and log in using your BT ID and Password. There are also a range of technical support services available on. To check your mobile signal status, use the EE coverage and network checker. I ordered ultrafast fibre 1 on the 22 of October. BT are supposed to activate my home broadband on 15/06 . BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Security. Openreach deal with all providers apart from Virgin Media, who have their own. One is normally enough but we can send up to two more discs to cover your home. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. Ask the BT Community. Every time I am told to. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). We'll provide you with one Wi-Fi disc to extend your wi-fi connection. Reading the posts above, it sounds like many others have had the same problem as me. . Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. If you’ve moved into a new-build home and your phone or broadband isn’t. . Vodafone is terrible at communicating updates to the customer. If you run into difficulties or have a question about BT’s products and services, join our community and. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. . What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Find a hotspot and learn how to connect your devices. My activation date was the by midnight on the 21st but never happened. Fibre broadband & phone. The problem I have is that I cant activate my BT ID. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. com & Community; Broadband. There may also be a £9. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Ask the BT Community. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. You will automatically receive compensation from your provider without needing to take any action. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. Home phone including Digital Voice; BT. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Openreach are now saying that there is an. Since then and currently speed has reduced to c 11Mbps. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. On the day of your visit. There have been a number of recent posts about this, which are still unresolved. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. Hi there. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. . Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Welcome to BT’s official support community. If the cable are connected correctly. . Broadband Activation Issues. Openreach FTTP became available to order a month ago. I did this on 30th of November and was given an activation date of. 3. If there are no lights, check the power cable is in firmly, and connected to the mains. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. . I've just got of the phone to customer support having been told that there was a 'problem. Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. Manage your account Download the My BT app to check your bill, test your speeds and activate your internet security products. You should receive an email or text from us when it’s activated. Pay nothing until Spring 2024. 99/month when bundled with Fibre 1 superfast broadband thereafter. Select Activate on BT Virus Protect. They have no clue about my order until I called them on 15/06. Received TV box, hub and told that phone line was active. Annual price changes and terms apply. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. . They have no clue about my order until I called them on 15/06. Make a. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. . 24 month contract. “Your Sky Q Mini box has not. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. I put it into a socket positioned. , that beats the 1mb we currently get. Please follow the instructions provided in the private message that I've just sent to you. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. 99 for a new landline, but it’s free if you already have one. Then click ‘Setup BT Parental Controls’.